We strive to be a place where children learn happily and with enthusiasm, and where educators and administrators are empowered to do their best work. Schools are complex organisations — they are not businesses. They serve a wide community: around 650 children, over 1,300 parents, and the wider education community beyond.
As with any human community, we will make mistakes, and there will be times when you disagree with our approach. We are a deeply reflective community and constantly review our work — this was acknowledged as a strength by His Majesty’s Inspector at our most recent Ofsted inspection.
We want to know if you have a concern, and we will always try to resolve matters before they become a formal complaint. It is in everyone’s interests to address concerns quickly and constructively. We ask that you raise them responsibly and in a timely way.
See the school’s process for dealing with concerns below and the complaints policy for further details and information.
Raising a concern
Wanting to meet a teacher?
Please complete this form and email it to: enquiries@universityprimaryschool.org.uk.
Informal Stage
If your concerned has not been fully addressed and you would like to meet with a Phase Leader, please complete this form and email it to: enquiries@universityprimaryschool.org.uk.
Formal Stage 1
Please complete this form and email to enquiries@universityprimaryschool.org.uk.
Formal Stage 2
After both informal and Stage 1 have been completed, if you are dissatisfied with the response you have received and wish to proceed to Stage 2, you should inform the Clerk to the Governing Body within 10 school days by emailing: gbclerk.admin@schoolschoice.org. Requests received outside of this timeframe will be considered in exceptional circumstances.
Please contact the school’s Director of Business on 01223 792440 or via enquiries@universityprimaryschool.org.uk if you require further support.
If you are unsatisfied with the outcome of the school’s complaints procedure, you are entitled to the refer a case to the Education and Skills Funding Agency.