We strive to be a place in which children can learn happily and enthusiastically and where educators and administrators are empowered to be the best they can be. Schools are highly complex organisations and do not function like businesses because they deal with diverse members, from the young 650 children to the 1300+ parents as well as the wider education community.
As with any human community, we will make mistakes. There will be times when you disagree with our approach. You will have your own opinions. However, we are a deeply reflective community and constantly review our work. This was acknowledged as a strength by Her Majesty’s Inspector in our Ofsted.
We want to know if you have a concern and we try to resolve matters before they become an informal or formal complaint. It is in both our interests to resolve quickly because we will spend considerable time in investigating and responding to concerns and complaints. We ask therefore that you raise concerns responsibly and in a timely way.
Please see the school’s Complaints Policy for further information.
Appendix A: Raising a formal complaint form
Appendix B: Request for an appeal by a governors’ panel